All in-stock items are shipped within 4-6 business days (Monday – Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay. Currently, orders are only shipped within Canada or the US. If there is an issue with delivery times or availability, a Buttercups Children’s Boutique customer care associate will contact you by phone or via email within 72 hours to discuss the shipping and delivery options. You will be emailed a tracking notification email once your order has shipped.

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Buttercups Children’s Boutique is not responsible for packages delivered to an incorrect address. We do not issue refunds on lost packages.

All claims for damages / defects must be submitted in writing to hello@buttercups.ca within 48 hours of receiving the goods. Any order discrepancies need to be reported to hello@buttercups.ca within 72 hours of receiving the goods.